Manages, addresses, researches, targets and initiates resolution of incidents which have missed described SLAs or are already escalated A transparent comprehension of the sort of networking cable essential for differing types of network which includes information transmission and/or IT/Telephone System Oversee and run the “what” as well as the “how” http://howtogetintofirstlinesupp34218.blogoscience.com/16092540/a-review-of-job-description-of-the-1st-line-it-support-professional