Some of the top features of a contact center software are smart omnichannel routing, role-based access, multi-level IVR, and seamless CRM integration. In addition to these, look for AI-powered quality monitoring, bots, dynamic CLI options, sticky agent, and mobile app support. It must have a unified interface for voice, chat, email, WhatsApp, and social media channels . https://www.ivredge.com/cloud-contact-center-software/