Https://urop.gatech.edu/sites/default/files/webform/thesis_approval_form_upload/_sid_/atencion-al-cliente-de-southwest-airlines-%C2%BFcomo-hablar-con-una-persona-real.pdf https://urop.gatech.edu/sites/default/files/webform/thesis_approval_form_upload/_sid_/atencion-al-cliente-de-southwest-airlines-%C2%BFcomo-hablar-con-una-persona-real.pdf