In the dynamic world of digital services, a question often arises: is ITIL® 4 a practical framework for real-world application, or just an academic theory? The answer, unequivocally, is the latter. ITIL® 4 is not just a set of concepts; it's a modern, actionable framework designed to tackle the complexities of today's IT landscape. It represents a fundamental shift from rigid processe... https://scholaracad.com/be/itil-foundation